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What sets us apart from others?
Free Standard Shipping* on all orders $60.00 or more! read more
Same Day Shipping on orders placed before 4pm EST, M-F! read more
Customer Service in just a moment's notice, 9am to 6pm EST M-F!
Email,
Phone, or
Live Chat,
read more
A whopping 98.3% of our customers say they would recommend us to others!*
(Based on 1200 customers we surveyed at SeriousPuzzles.com during 2009 and 2010.)
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Guarantee
All of our 'non-consumable' items are guaranteed for a period of one year against breakage, disfigurement, or malfunction. All of
our 'consumable' items are guaranteed against damage or breached packaging upon your receipt. Any of
our 'non-consumable' that become disfigured, damaged, or broken by reasonable means, will be either repaired or
exchanged for the same item, at no cost. Any of our 'consumable' items which arrive damaged or breached, will be replaced or refunded
at no cost. Shipping for any aforementioned item(s) will be paid by SeriousPuzzles.com (for US orders only) & return shipping for
any exchanged item(s) will also be paid by SeriousPuzzles.com.
Please contact SeriousPuzzles.com by phone, email, or live chat,
for authorization before shipping any items. After contacting our customer service department we will send UPS or another
carrier to your location to pick up the broken/damaged item(s), if possible. If a carrier can not pick up at your location, SeriousPuzzles.com will reimburse US customers for the lowest cost (Parcel Post) shipment of the broken item(s) via the United States Post Office.
* Items which are not held in inventory by SeriousPuzzles.com® are not subject to this guarantee. Please contact us for specific
guarantee limitations regarding your purchase.
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