What sets us apart from others?
Free Standard Shipping* on all orders $60.00 or more! read more
Same Day Shipping on orders placed before 4pm EST, M-F! read more
Customer Service in just a moment's notice, 9am to 6pm EST M-F!
Email,
Phone, or
Live Chat,
read more
A whopping 98.3% of our customers say they would recommend us to others!*
(Based on nearly 1200 customers we surveyed at SeriousPuzzles.com during 2009 and 2010. We explicitly asked if they would recommend us to others.)
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Returns and Exchanges
Return Authorization
Please contact SeriousPuzzles.com first
via phone, email, or live chat,
so we may verify your return, prior to sending back any merchandise. Please have your order number available [located on your confirmation email, the outer box, or on your internal paper packing slip].
For more details regarding your return, see below:
Non-Food Items
All 'non-consumable' products (in new, resellable condition) offered by SeriousPuzzles.com® can be returned for a full refund
within 21 days of the day of purchase, unless otherwise noted (see product description).
Food Items
Due to product safety concerns and perishability, 'consumable' products
may only be returned or exchanged for reasons related to damage or packaging breaches. Any damaged 'consumable' product can be
returned for a full refund within 14 days of the day of purchase, unless otherwise noted.
Holiday Extension
From Nov 1st to Dec 31st, all 'non-consumable' products (in new, resellable condition) offered by SeriousPuzzles.com® can be returned for a full refund until Jan 15th of the following year.
Non-Refundables
Gift certificates are non-refundable items. Purchases of special orders, customized products, altered products, and other items noted as such are non-refundable.
Return Shipping Costs
SeriousPuzzles.com.com is not responsible
for the return shipping costs of returned items. If we arrange your return shipping through UPS return services, there may be associated fees for your return.
SeriousPuzzles.com.com will assume the return shipping costs for damaged items or items sent in error.
Exchanges
SeriousPuzzles.com.com allows exchanges as a combination of a return of your original order and the placing of a new order.
Your new order can ship whether or not we receive the returned goods and your card will be charged for the new order. You will be credited for the cost of the returned goods once they are
received by us.
Original Shipping Costs
For voluntary returns: once we receive your return, you will receive a credit for the amount of the returned merchandise, less the original cost of the shipment to you. This reduction in your credit amount pertains
to all orders, even if your order was originally subject to a free shipping promotion.
Return Transit Damages
SeriousPuzzles.com.com will not accept items for return if they have been damaged during the return transit. When returning your item, please arrange
for any necessary parcel insurance to cover the costs of the items in the event that they are lost or damaged by the chosen carrier.
Credits
Any credits due will be applied upon receipt of the returned goods.
Return Address
SeriousShops.com - Returns
1812 Underwood Blvd. STE 4
Delran, NJ 08075
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