Serious Puzzles
0 0
Serious Puzzles

Jigsaw Puzzle Missing Piece Guide

A complete step by step guide to obtaining that dastardly missing piece!

If you have even a moderate amount of experience with jigsaw puzzles, you've probably encountered the horror of realizing  that your beloved puzzle is nearly complete... all except for a MISSING PIECE! [Noooooooooooo!]

Fear Not! -- The good news is: with modern manufacturing methods, a missing piece at manufacturing  time is really quite rare. It's likely your piece is within reach! Follow the instructions below and your chances of finding the absent puzzle piece will be quite good.

STEP 1 :: The Oh Duh's

It may seem silly, but it's easy to misplace or overlook a missing piece. It happens all the time; even to the most meticulous puzzlers among us!

STEP 2 :: Catch your breath, and start to accept the possibility that it's...  GONE...

If you believe you've lost a jigsaw puzzle piece and it can't be found, or that your puzzle is defective and the missing piece was never there -- then your first & best course of  action is to CONTACT THE MANUFACTURER (see list below).  They will be able to help you with the next step and will want to know if there is a production issue to be aware of.

Please note that while **most** manufacturers are not able to replace individual pieces (due to replacing or rotating cutting dies for reasons such as service, sharpening, or production availability), they may be able to replace your entire puzzle for you.

We do encourage you to complete your jigsaw puzzle before contacting the manufacturer about a missing piece, keeping in mind that the piece count on the jigsaw puzzle box is more often than not an estimate, rather than an exact number.

You can find your manufacturer's name on your puzzle box, then locate their contact info in the list below: 

ManufacturerWhat to do...

4D Cityscape

Please visit: https://www.4dcityscape.com/pages/contact-us  for assistance.
Phone: 416-410-2642
Email: information@4dcityscape.com                      

A Broader View

Please visit: http://www.abroaderview.com/contact.html for assistance.
Phone: 800-418-0108
Email: support@abroaderview.com                      

African American Expressions

Please visit: https://www.black-gifts.com/contactus for assistance.
Phone: 800.684.1555
Email: info@black-gifts.com                     

Anatolian

Please visit: http://mpform.anatolianpuzzle.com/missingpart for assistance.
Email: perre@perregroup.com                      

Andrews + Blaine

Please visit: http://www.andrewsblaine.com/contact for assistance.
Phone: 850.269.3328
Email: info@andrewsblaine.com                      

Aquarius

Please visit: https://nmrdistribution.cameoez.com/Scripts/PublicSite/?template=Contact for  assistance.
Phone: 800-671-9136
Email: csr@nmrdist.com                      

Art & Fable

Please visit: https://www.artandfablepuzzlecompany.com/return-policy for assistance.
Email: artandfablepuzzleco@gmail.com                      

BeginAgain

Please visit: https://www.beginagaintoys.com/contact-1 for assistance.
Phone: 970-372-0522
Email: info@beginagaintoys.com                      

BePuzzled

Please visit: https://www.universitygames.com/contactus for assistance.
Phone: 415-503-1600
Email: info@ugames.com                      

Brainwright

Please visit: https://www.brainwright.com/contact/ for assistance.
Phone: 617-926-8080
Email: info@brainwright.com                      

BriarPatch

Please visit: https://www.universitygames.com/faq for assistance.
Phone: 415-503-1600
Email: info@ugames.com         

Buffalo Games

Please visit: https://buffalogames.com/contact/missing-piece/ for assistance.
Phone: 800-832-2331
Email: bgames@buffalogames.com         

Cardinal Games

Please visit: https://www.spinmaster.com/contact-us.php? userLoc=us&display=customer_service_info for assistance.
Phone: 800-622-8339         

Castorland

If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at  info@seriouspuzzles.com for assistance.         

Ceaco

Please visit: https://www.ceaco.com/pages/support for assistance.
Phone: 617-926-8080
Email: cs@ceaco.com         

Channel Craft

Please visit: https://www.ceaco.com/pages/support for assistance.
Phone: 800-232-4FUN
Email: info@channelcraft.com         

Clementoni

Please visit: https://www.clementoni.com/it/assistenza/ for assistance.
Email: assistenza@clementoni.it         

Cobble Hill

Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance.
Phone: 250-592-7374
Email: info@cobblehillpuzzles.com         

Cra-Z-Art

Please visit: https://cra-z-artshop.com/contact-us.html for assistance.
Phone: 800-272-9278         

Cubic Fun 3D

Please visit: http://www.cubicfun.com/index.php?m=Contact&a=index& for assistance.
Email: cs@cubicfun.com         

Culturenik

Please visit: https://www.culturenik.com/contact for assistance.
Phone: 877-687-2579         

D-Toys

Please visit: http://www.outsetmedia.com/puzzles/replacement-bag for assistance.
Phone: 877-687-2579
Email: info@cobblehillpuzzles.com         

Daron

Please visit: https://www.daronwwt.com/contact-us for assistance.
Phone: 800-776-2324
Email: sales@daronwwt.com         

Dowdle

Please visit: https://dowdlefolkart.com/pages/no-missing-pieces for assistance.
Phone: 801-785-1123
Email:  contact@dowdlefolkart.com         

Educa

Please visit: https://www.educaborras.com/forms/index/language:eng for assistance         

Eeboo

Please visit: https://eeboo.com/pages/customer-service for assistance
Email: website@eeboo.com         

Eurographics

Please visit: https://www.eurographicspuzzles.com/en/missing-pieces for assistance.         

Falcon

Please visit: https://www.jumbo.eu/en/contact/ for assistance.         

Four Point Puzzles

Please visit: https://fourpointpuzzles.com/pages/replacement-pieces for assistance.
Email: hello@fourpointpuzzles.com         

Geo Puzzle

Please visit: https://www.geotoys.shop/contact.html for assistance.
Phone: 920-967-2581
Email: info@geotoystore.com         

Galison

Please visit: https://www.galison.com/pages/faq for assistance.
Email:  help@galison.com         

Heritage Puzzle Inc.

Please visit: https://heritagepuzzle.com/contact-us/ for assistance.
Phone: 1-888-348-3717
Email: sales@heritagepuzzle.com         

Heye

Please visit: https://heye-puzzle.de/en/contact-form/ for assistance.
Email: henriette.kindervater@athesia-verlag.de         

Holdson

Please visit: https://www.holdson.com/contactus for assistance.
Phone: 649-828-7159
Email: admin@holdson.co.nz         

Jack Pine

Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance.
Phone: 250-592-7374
Email: info@cobblehillpuzzles.com         

Jumbo

Please visit: https://www.jumbo.eu/en/contact/ for assistance.         

Karmin

Please visit: https://www.karmingroup.com/karmin-international for assistance.
Phone: 514-685-2202
Email: puzzles@karminindustries.com         

Kodak

Please visit: https://cra-z-artshop.com/contact-us.html for assistance.
Phone: 800-272-9278         

Lafayette Puzzle  Company

Please visit: https://cra-z-artshop.com/contact-us.html for assistance.
Phone: 800-272-9278         

Lang

If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at  info@seriouspuzzles.com for assistance.         

Lemonade Pursuits

Please visit: https://lemonadepursuits.com/pages/contact-us for assistance.
Email: info@lemonadepursuits.com         

Madd Capp

Please visit: https://maddcappgames.com/pages/contact-us
Phone: 855-246-6233
Email: orderinfo@maddcappgames.com         

Masterpieces

Please visit: https://www.masterpiecesinc.com/contact-us-feedback/ for assistance.
Phone: 520-741-1315
Email: info@masterpiecesinc.com         

Melissa & Doug

Please visit: https://www.melissaanddoug.com/contactus/ for assistance.
Phone: 800-718-5365
Email: Care@MelissaAndDoug.com         

Mudpuppy

Please visit: https://www.mudpuppy.com/pages/faq for assistance.
Email:  help@mudpuppy.com         

Puzzles Michele  Wilson

Please email:  contact@pmwd.fr for assistance         

New York Puzzle  Company

Please visit: https://www.newyorkpuzzlecompany.com/pages/contact-us for assistance.
Phone: 347-815-1234
Email: woops@newyorkpuzzlecompany.com         

Paper House

Please visit: https://paperhouseproductions.com/pages/contact for assistance.
Phone: 800-255-7316
Email: info@paperhouseproductions.com         

Piatnik

Please visit: https://www.piatnik.com/en/company/contact for assistance.
Phone: 431-914-4151
Email: info@piatnik.com         

Pigment & Hue

Please visit: http://www.pigmentandhue.com/contactus.php for assistance.
Phone: 800.850.8221
Email: sales@pigmentandhue.com         

Pomegranate

Please visit: https://www.pomegranate.com/contactus.html for assistance.
Phone: 800-227-1428         

Purrfect

Please visit: https://purrfectpuzzles.com/contact/ for assistance.
Email: murray@tailtengames.com         

Puzzle Life

Please visit: https://puzzlelife.com/as for assistance.
Email: godper2@hanmail.net         

Puzzle Twist

Please visit: https://www.puzzletwist.com/ for assistance.
Email: sales@maynardsllc.com         

Ravensburger

Please visit:  https://www.ravensburger.us/service/replacement-parts/index.html for  assistance.
Phone: 603-257-1500         

Re-Marks

Please visit:  https://re-marks.com/contact-us.html for assistance.
Phone: 800-262-0923
Email: customerservice@remarks.net         

Ricordi

Please visit: https://www.ricordi.info/contact for assistance.
Email: info@ricordi.info         

Schmidt

Please visit: https://www.schmidtspiele.de/de/service/kontakt/ for assistance.
Email: kundenservice@schmidtspiele.de         

Serious Puzzles

Please contact us directly at  info@seriouspuzzles.com for assistance.         

Springbok

Please visit: https://www.springbok-puzzles.com/contact-us-a/83.htm for assistance.
Phone: 844-204-1313
Email: info@springbok-puzzles.com         

Standout

Please visit: https://standoutpuzzles.com/contact-us/ for assistance.         

Sunsout

Please visit: https://www.sunsout.com/contact-us/ for assistance.         

TDC

Please visit: https://tdcgames.com/pages/contact-us for assistance.         

Tidemark

Please visit: http://tide-mark.com/contact-us/ for assistance.
Phone: 800-338-2508         

Tomax

Please visit: http://www.tomax.hk/contactus/contactus.html for assistance.
Email: spl@tomax.hk         

Trefl

If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at  info@seriouspuzzles.com for assistance.         

Turner

If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at  info@seriouspuzzles.com for assistance.         

Vermont Christmas  Company

Please visit: https://www.vermontchristmasco.com/contact for assistance.
Phone: 888-890-0005
Email: info@VermontChristmasCo.com         

Wellspring

Please visit: https://consumer.wellspringgift.com/contacts/ for assistance.
Phone: 800-533-3561         

White Mountain

Please visit: https://www.whitemountainpuzzles.com/pages/contact-us for assistance.
Phone: 800-548-8009
Email: info@whitemountainpuzzles.com         

Willowcreek Press

Please visit: http://www.willowcreekpress.com/mm5/merchant.mvc?Screen=CTUS for  assistance.
Phone: 800-850-9453         

Wrebbit

Please visit: http://www.wrebbit3d.com/contact-us for assistance.
Phone: 855-787-8842
Email: info@wrebbit3d.com         


STEP 3 :: For SeriousPuzzles.com Customers

If you're having difficulty communicating with a manufacturers or getting a satisfactory solution to your issue in either Step 1 or Step 2, AND you placed your original order for the item with SeriousPuzzles.com, then you may contact us and we will try to provide a proper solution.

Please be prepared with your order # so that we can locate your order in our system.

STEP 4 :: A not-too-shabby last resort

You're at the end of the line -- but there's still a fairly reasonable solution! You can order a specially crafted replacement missing jigsaw puzzle piece from The Jigsaw Puzzle  DoctorTM. It's a paid service that will actually construct your missing piece! Their prices are extremely reasonable considering how cool the service is. They'll make your  missing piece and send it to you - how neat is that?! [SeriousPuzzles.com is not affiliated with the Jigsaw Doctor]


Your Wish List

Wish List