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Missing a piece?

Jigsaw Puzzle Missing Piece Guide

A complete step by step guide to obtaining that dastardly missing piece!

If you have even a moderate amount of experience with jigsaw puzzles, you've probably encountered the horror of realizing that your beloved puzzle is nearly complete... all except for a MISSING PIECE! [Noooooooooooo!]

Fear Not! -- The good news is: with modern manufacturing methods, a missing piece at manufacturing time is really quite rare. It's likely your piece is within reach! Follow the instructions below and your chances of finding the absent puzzle piece will be quite good.


STEP 1 :: The Oh Duh's

It may seem silly, but it's easy to misplace or overlook a missing piece. It happens all the time; even to the most meticulous puzzlers among us!


STEP 2 :: Catch your breath, and start to accept the possibility that it's... GONE...

If you believe you've lost a jigsaw puzzle piece and it can't be found, or that your puzzle is defective and the missing piece was never there -- then your first & best course of action is to contact the manufacturer. They will be able to help you with the next step and will want to know if there is a manufacturing issue.

Please note that while **most** manufacturers are not able to replace individual pieces (due to replacing or rotating cutting dies for reasons such as service, sharpening, or production availability), they may be able to replace your entire puzzle for you.

We do encourage you to complete your jigsaw puzzle before contacting the manufacturer about a missing piece, keeping in mind that the piece count on the jigsaw puzzle box is more often than not an estimate, rather than an exact number.

You can find your manufacturer's name on your puzzle box, then locate their contact info in the list below:

Manufacturer What to do...

4D Cityscape

Please visit: http://www.4dcityscape.com/index.php?m=content&c=index&a=lists&catid=11 for assistance.
Phone: 416-410-2642

A Broader View

Please visit: http://www.abroaderview.com/contact.html for assistance.
Phone: 800-418-0108
Email: support@abroaderview.com

Anatolian

Please visit: http://mpform.anatolianpuzzle.com/missingpart for assistance.
Email: perre@perregroup.com

Andrews + Blaine

Please visit: http://www.andrewsblaine.com/contact for assistance.
Phone: 850.269.3328
Email: info@andrewsblaine.com

Aquarius

Please visit: https://nmrdistribution.cameoez.com/Scripts/PublicSite/?template=Contact for assistance.
Phone: 800-671-9136
Email: csr@nmrdist.com

BeginAgain

Please visit: https://www.beginagaintoys.com/contact-1 for assistance.
Phone: 970-372-0522
Email: info@beginagaintoys.com

BePuzzled

Please visit: https://www.universitygames.com/contactus for assistance.
Phone: 415-503-1600
Email: info@ugames.com

Brainwright

Please visit: https://www.brainwright.com/contact/ for assistance.
Phone: 617-926-8080
Email: info@brainwright.com

BriarPatch

Please visit: https://www.universitygames.com/faq for assistance.
Phone: 415-503-1600
Email: info@ugames.com

Buffalo Games

Please visit: https://buffalogames.com/contact/missing-piece/ for assistance.
Phone: 800-832-2331
Email: bgames@buffalogames.com

Cardinal Games

Please visit: https://www.spinmaster.com/contact-us.php? userLoc=us&display=customer_service_info for assistance.
Phone: 800-622-8339

Castorland

If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.

Ceaco

Please visit: https://www.ceaco.com/pages/support for assistance.
Phone: 617-926-8080
Email: cs@ceaco.com

Clementoni

Please visit: https://www.clementoni.com/it/assistenza/ for assistance.
Email: assistenza@clementoni.it

Cobble Hill

Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance.
Phone: 250-592-7374
Email: info@cobblehillpuzzles.com

Cra-Z-Art

Please visit: https://cra-z-artshop.com/contact-us.html for assistance.
Phone: 800-272-9278

Cubic Fun 3D

Please visit: http://www.cubicfun.com/index.php?m=Contact&a=index& for assistance.
Email: cs@cubicfun.com

Culturenik

Please visit: https://www.culturenik.com/contact for assistance.
Phone: 877-687-2579

D-Toys

Please visit: http://www.outsetmedia.com/puzzles/replacement-bag for assistance.
Phone: 877-687-2579
Email: info@cobblehillpuzzles.com

Daron

Please visit: https://www.daronwwt.com/contact-us for assistance.
Phone: 800-776-2324
Email: sales@daronwwt.com

Dowdle

Please visit: https://dowdlefolkart.com/pages/no-missing-pieces for assistance.
Phone: 801-785-1123
Email: contact@dowdlefolkart.com

Educa

Please visit: https://www.educaborras.com/forms/index/language:eng for assistance

Eurographics

If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.

Falcon

Please visit: https://www.jumbo.eu/en/contact/ for assistance.

Geo Puzzle

Please visit: https://www.geotoys.shop/contact.html for assistance.
Phone: 920-967-2581
Email: info@geotoystore.com

Heye

Please visit: https://heye-puzzle.de/en/contact-form/ for assistance.
Email: henriette.kindervater@athesia-verlag.de

Holdson

Please visit: https://www.holdson.com/contactus for assistance.
Phone: 649-828-7159
Email: admin@holdson.co.nz

Jack Pine

Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance.
Phone: 250-592-7374
Email: info@cobblehillpuzzles.com

Jumbo

Please visit: https://www.jumbo.eu/en/contact/ for assistance.

Karmin

Please visit: https://www.karmingroup.com/karmin-international for assistance.
Phone: 514-685-2202
Email: puzzles@karminindustries.com

Kodak

Please visit: https://cra-z-artshop.com/contact-us.html for assistance.
Phone: 800-272-9278

Lafayette Puzzle Company

Please visit: https://cra-z-artshop.com/contact-us.html for assistance.
Phone: 800-272-9278

Lang

If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.

Masterpieces

Please visit: https://www.masterpiecesinc.com/contact-us-feedback/ for assistance.
Phone: 520-741-1315
Email: info@masterpiecesinc.com

Melissa & Doug

Please visit: https://www.melissaanddoug.com/contactus/ for assistance.
Phone: 800-718-5365
Email: Care@MelissaAndDoug.com

Puzzles Michele Wilson

Please email: contact@pmwd.fr for assistance

New York Puzzle Company

Please visit: https://www.newyorkpuzzlecompany.com/pages/contact-us for assistance.
Phone: 347-815-1234
Email: woops@newyorkpuzzlecompany.com

Paper House

Please visit: https://paperhouseproductions.com/pages/contact for assistance.
Phone: 800-255-7316
Email: info@paperhouseproductions.com

Piatnik

Please visit: https://www.piatnik.com/en/company/contact for assistance.
Phone: 431-914-4151
Email: info@piatnik.com

Pomegranate

Please visit: https://www.pomegranate.com/contactus.html for assistance.
Phone: 800-227-1428

Purrfect

Please visit: https://purrfectpuzzles.com/contact/ for assistance.
Email: murray@tailtengames.com

Ravensburger

Please visit: https://www.ravensburger.us/service/replacement-parts/index.html for assistance.
Phone: 603-257-1500

Re-Marks

Please visit: https://re-marks.com/contact-us.html for assistance.
Phone: 800-262-0923
Email: customerservice@remarks.net

Ricordi

Please visit: https://www.ricordi.info/contact for assistance.
Email: info@ricordi.info

Schmidt

Please visit: https://www.schmidtspiele.de/de/service/kontakt/ for assistance.
Email: kundenservice@schmidtspiele.de

Springbok

Please visit: https://www.springbok-puzzles.com/contact-us-a/83.htm for assistance.
Phone: 844-204-1313
Email: info@springbok-puzzles.com

Standout

Please visit: https://standoutpuzzles.com/contact-us/ for assistance.

Sunsout

Please visit: https://www.sunsout.com/contact-us/ for assistance.
Email: customerservice@sunsout.com

TDC

Please visit: https://tdcgames.com/pages/contact-us for assistance.

Tidemark

Please visit: http://tide-mark.com/contact-us/ for assistance.
Phone: 800-338-2508

Trefl

If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.

Vermont Christmas Company

Please visit: https://www.vermontchristmasco.com/contact for assistance.
Phone: 888-890-0005
Email: info@VermontChristmasCo.com

Wellspring

Please visit: https://consumer.wellspringgift.com/contacts/ for assistance.
Phone: 800-533-3561

White Mountain

Please visit: https://www.whitemountainpuzzles.com/pages/contact-us for assistance.
Phone: 800-548-8009
Email: info@whitemountainpuzzles.com

Willowcreek Press

Please visit: http://www.willowcreekpress.com/mm5/merchant.mvc?Screen=CTUS for assistance.
Phone: 800-850-9453

Wrebbit

Please visit: http://www.wrebbit3d.com/contact-us for assistance.
Phone: 855-787-8842
Email: info@wrebbit3d.com



STEP 3 :: For SeriousPuzzles.com Customers

If you're having difficulty communicating with a manufacturers or getting a satisfactory solution to your issue in either Step 1 or Step 2, AND you placed your original order for the item with SeriousPuzzles.com, then you may contact us and we will try to provide a proper solution.

Please be prepared with your order # so that we can locate your order in our system.


STEP 4 :: A not-too-shabby last resort
You're at the end of the line -- but there's still a fairly reasonable solution! You can order a specially crafted replacement missing jigsaw puzzle piece from The Jigsaw Puzzle DoctorTM. It's a paid service that will actually construct your missing piece! Their prices are extremely reasonable considering how cool the service is. They'll make your missing piece and send it to you - how neat is that?! [SeriousPuzzles.com is not affiliated with the Jigsaw Doctor]