Missing a piece?

Jigsaw Puzzle Missing Piece Guide

A complete step by step guide to obtaining that dastardly missing piece!

If you have even a moderate amount of experience with jigsaw puzzles, you've probably encountered the horror of realizing that your beloved puzzle is nearly complete... all except for a MISSING PIECE! [Noooooooooooo!]

Fear Not! -- The good news is: with modern manufacturing methods, a missing piece at manufacturing time is really quite rare. It's likely your piece is within reach! Follow the instructions below and your chances of finding the culprit jigsaw puzzle piece will be quite good.


STEP 1 :: The Oh Duh's
It seems silly, but it's so easy to misplace or overlook a missing piece.

STEP 2 :: Catch your breath, and start to accept the possibility that it's... GONE...
So you've looked high and low, here and there, in and out, and you've come up with squat. Don't lose hope, there are several avenues left to locate a replacement piece for your puzzle!

If you believe you've lost a jigsaw puzzle piece and it can't be found, or that your puzzle is defective and the missing piece was never there (quite rare, actually, due to the jigsaw puzzle production process and stringent manufacturer standards, but it does sometimes happen) -- then your best course of action is to contact the manufacturer to see about a replacement piece. This is best for most folks because you've already constructed the puzzle and you know which piece you need. Many popular jigsaw puzzle manufacturers have anticipated that you may need a replacement piece and have therefore created programs to replace individual pieces.

There are some caveats, however. Depending on the manufacturer and the specific puzzle design, it's possible that multiple cutting dies were used to produce the same puzzle design, meaning pieces from same design will not actually fit your puzzle. Manufacturers often replace or rotate cutting dies for reasons such as service, sharpening, or production availability. If this is the case, you still have some options, though. For example, they may just replace your entire puzzle.

Before you continue, determine the following:

  • Who is the manufacturer of your jigsaw puzzle? (Just check the box.)

  • Which piece is missing?
    On most standard jigsaw puzzles you can simply count from the top, and obtain the the number of rows to your missing piece. Then, count from the left to get the number of columns to your missing piece. You will probably need these coordinates to indicate exactly which piece is missing.

    Now, find your manufacturer below in the list and follow the instructions provided:

    Manufacturer What to do...

    4D Cityscape

    Please visit: http://www.4dcityscape.com/index.php?m=content&c=index&a=lists&catid=11 for assistance.
    Phone: 416-410-2642

    A Broader View

    Please visit: http://www.abroaderview.com/contact.html for assistance.
    Phone: 800-418-0108
    Email: support@abroaderview.com

    Anatolian

    Please visit: http://mpform.anatolianpuzzle.com/missingpart for assistance.
    Email: perre@perregroup.com

    Andrews + Blaine

    Please visit: http://www.andrewsblaine.com/contact for assistance.
    Phone: 850.269.3328
    Email: info@andrewsblaine.com

    Aquarius

    Please visit: https://nmrdistribution.cameoez.com/Scripts/PublicSite/?template=Contact for assistance.
    Phone: 800-671-9136
    Email: csr@nmrdist.com

    BeginAgain

    Please visit: https://www.beginagaintoys.com/contact-1 for assistance.
    Phone: 970-372-0522
    Email: info@beginagaintoys.com

    BePuzzled

    Please visit: https://www.universitygames.com/contactus for assistance.
    Phone: 415-503-1600
    Email: info@ugames.com

    Brainwright

    Please visit: https://www.brainwright.com/contact/ for assistance.
    Phone: 617-926-8080
    Email: info@brainwright.com

    BriarPatch

    Please visit: https://www.universitygames.com/faq for assistance.
    Phone: 415-503-1600
    Email: info@ugames.com

    Buffalo Games

    Please visit: https://buffalogames.com/contact/missing-piece/ for assistance.
    Phone: 800-832-2331
    Email: bgames@buffalogames.com

    Cardinal Games

    Please visit: https://www.spinmaster.com/contact-us.php? userLoc=us&display=customer_service_info for assistance.
    Phone: 800-622-8339

    Castorland

    If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.

    Ceaco

    Please visit: https://www.ceaco.com/pages/support for assistance.
    Phone: 617-926-8080
    Email: cs@ceaco.com

    Clementoni

    Please visit: https://www.clementoni.com/it/assistenza/ for assistance.
    Email: assistenza@clementoni.it

    Cobble Hill

    Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance.
    Phone: 250-592-7374
    Email: info@cobblehillpuzzles.com

    Cra-Z-Art

    Please visit: https://cra-z-artshop.com/contact-us.html for assistance.
    Phone: 800-272-9278

    Cubic Fun 3D

    Please visit: http://www.cubicfun.com/index.php?m=Contact&a=index& for assistance.
    Email: cs@cubicfun.com

    Culturenik

    Please visit: https://www.culturenik.com/contact for assistance.
    Phone: 877-687-2579

    D-Toys

    Please visit: http://www.outsetmedia.com/puzzles/replacement-bag for assistance.
    Phone: 877-687-2579
    Email: info@cobblehillpuzzles.com

    Daron

    Please visit: https://www.daronwwt.com/contact-us for assistance.
    Phone: 800-776-2324
    Email: sales@daronwwt.com

    Dowdle

    Please visit: https://dowdlefolkart.com/pages/no-missing-pieces for assistance.
    Phone: 801-785-1123
    Email: contact@dowdlefolkart.com

    Educa

    Please visit: https://www.educaborras.com/forms/index/language:eng for assistance

    Eurographics

    If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.

    Falcon

    Please visit: https://www.jumbo.eu/en/contact/ for assistance.

    Geo Puzzle

    Please visit: https://www.geotoys.shop/contact.html for assistance.
    Phone: 920-967-2581
    Email: info@geotoystore.com

    Heye

    Please visit: https://heye-puzzle.de/en/contact-form/ for assistance.
    Email: henriette.kindervater@athesia-verlag.de

    Holdson

    Please visit: https://www.holdson.com/contactus for assistance.
    Phone: 649-828-7159
    Email: admin@holdson.co.nz

    Jack Pine

    Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance.
    Phone: 250-592-7374
    Email: info@cobblehillpuzzles.com

    Jumbo

    Please visit: https://www.jumbo.eu/en/contact/ for assistance.

    Karmin

    Please visit: https://www.karmingroup.com/karmin-international for assistance.
    Phone: 514-685-2202
    Email: puzzles@karminindustries.com

    Kodak

    Please visit: https://cra-z-artshop.com/contact-us.html for assistance.
    Phone: 800-272-9278

    Lafayette Puzzle Company

    Please visit: https://cra-z-artshop.com/contact-us.html for assistance.
    Phone: 800-272-9278

    Lang

    If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.

    Masterpieces

    Please visit: https://www.masterpiecesinc.com/contact-us-feedback/ for assistance.
    Phone: 520-741-1315
    Email: info@masterpiecesinc.com

    Melissa & Doug

    Please visit: https://www.melissaanddoug.com/contactus/ for assistance.
    Phone: 800-718-5365
    Email: Care@MelissaAndDoug.com

    Puzzles Michele Wilson

    Please email: contact@pmwd.fr for assistance

    New York Puzzle Company

    Please visit: https://www.newyorkpuzzlecompany.com/pages/contact-us for assistance.
    Phone: 347-815-1234
    Email: woops@newyorkpuzzlecompany.com

    Paper House

    Please visit: https://paperhouseproductions.com/pages/contact for assistance.
    Phone: 800-255-7316
    Email: info@paperhouseproductions.com

    Piatnik

    Please visit: https://www.piatnik.com/en/company/contact for assistance.
    Phone: 431-914-4151
    Email: info@piatnik.com

    Pomegranate

    Please visit: https://www.pomegranate.com/contactus.html for assistance.
    Phone: 800-227-1428

    Purrfect

    Please visit: https://purrfectpuzzles.com/contact/ for assistance.
    Email: murray@tailtengames.com

    Ravensburger

    Please visit: https://www.ravensburger.us/service/replacement-parts/index.html for assistance.
    Phone: 603-257-1500

    Re-Marks

    Please visit: https://re-marks.com/contact-us.html for assistance.
    Phone: 800-262-0923
    Email: customerservice@remarks.net

    Ricordi

    Please visit: https://www.ricordi.info/contact for assistance.
    Email: info@ricordi.info

    Schmidt

    Please visit: https://www.schmidtspiele.de/de/service/kontakt/ for assistance.
    Email: kundenservice@schmidtspiele.de

    Springbok

    Please visit: https://www.springbok-puzzles.com/contact-us-a/83.htm for assistance.
    Phone: 844-204-1313
    Email: info@springbok-puzzles.com

    Standout

    Please visit: https://standoutpuzzles.com/contact-us/ for assistance.

    Sunsout

    Please visit: https://www.sunsout.com/contact-us/ for assistance.
    Email: customerservice@sunsout.com

    TDC

    Please visit: https://tdcgames.com/pages/contact-us for assistance.

    Tidemark

    Please visit: http://tide-mark.com/contact-us/ for assistance.
    Phone: 800-338-2508

    Trefl

    If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.

    Vermont Christmas Company

    Please visit: https://www.vermontchristmasco.com/contact for assistance.
    Phone: 888-890-0005
    Email: info@VermontChristmasCo.com

    Wellspring

    Please visit: https://consumer.wellspringgift.com/contacts/ for assistance.
    Phone: 800-533-3561

    White Mountain

    Please visit: https://www.whitemountainpuzzles.com/pages/contact-us for assistance.
    Phone: 800-548-8009
    Email: info@whitemountainpuzzles.com

    Willowcreek Press

    Please visit: http://www.willowcreekpress.com/mm5/merchant.mvc?Screen=CTUS for assistance.
    Phone: 800-850-9453

    Wrebbit

    Please visit: http://www.wrebbit3d.com/contact-us for assistance.
    Phone: 855-787-8842
    Email: info@wrebbit3d.com



    STEP 3 :: For SeriousPuzzles.com Customers
    If you're having difficulty communicating with a manufacturers or getting a satisfactory solution to your issue in either Step 1 or Step 2, AND you placed your original order for the item with SeriousPuzzles.com, then you may contact us and we will try to provide a proper solution or assist you with replacing the missing piece.

    Please be prepared with your order # so that we can locate your order in our system.


    STEP 4 :: A not-too-shabby last resort
    You're at the end of the line -- but there's still a fairly reasonable solution! You can order missing jigsaw puzzle pieces from The Jigsaw Puzzle DoctorTM. It's a paid service that will actually construct your missing piece! Their prices are extremely reasonable considering how cool the service is. They'll make your missing piece and send it to you - how neat is that?! [SeriousPuzzles.com is not affiliated with the Jigsaw Doctor]