• Home
• Jigsaw Puzzles
• More...
• Missing a piece?

Missing a piece?

Jigsaw Puzzle Missing Piece Guide

A complete step by step guide to obtaining that dastardly missing piece!

If you have even a moderate amount of experience with jigsaw puzzles, you've probably encountered the horror of realizing that your beloved puzzle is nearly complete... all except for a MISSING PIECE! [Noooooooooooo!]

Fear Not! -- The good news is: with modern manufacturing methods, a missing piece at manufacturing time is really quite rare. It's likely your piece is within reach! Follow the instructions below and your chances of finding the absent puzzle piece will be quite good.


STEP 1 :: The Oh Duh's

It may seem silly, but it's easy to misplace or overlook a missing piece. It happens all the time; even to the most meticulous puzzlers among us!

• Double, triple, and maybe even quadruple check your box to verify the missing piece isn't in there. It's possible the piece could be stuck in the flap or a corner. It could have happened during production, packaging, or transport.
• Do a thorough search of the room or any rooms that you have used for opening, constructing, glueing, transporting, storing, or even thinking about the jigsaw puzzle. Check under chairs, inside open garbage cans, between the rug & molding; don't be afraid to scour the surroundings for the missing piece.
• If you've vacuumed recently, check the vacuum bag or garbage can.
• If you have pets or small children, then your boundary for scanning and searching is far far wider! Check your pets' beds; puzzle pieces like to stick to paws!
• It could be a practical joke -- a tricky spouse or a child keen on finishing the puzzle may have absconded with the missing piece in the hopes of laying the final piece. Or, they could simply enjoy rendering you confounded on your hands and knees looking for a tiny piece of cardboard. Either way, don't rule out the possibilty of hijinks!
• Make sure that all of the pieces you've placed so far belong where they are. Some puzzle manufacturers create pieces that appear interchangable at first glance. It's good practice to double-check your placement before assuming a piece is missing. It's very possible that a piece you've already placed may not actually go where you think it does.

STEP 2 :: Catch your breath, and start to accept the possibility that it's... GONE...

If you believe you've lost a jigsaw puzzle piece and it can't be found, or that your puzzle is defective and the missing piece was never there -- then your first & best course of action is to CONTACT THE MANUFACTURER (see list below). They will be able to help you with the next step and will want to know if there is a production issue to be aware of.

Please note that while **most** manufacturers are not able to replace individual pieces (due to replacing or rotating cutting dies for reasons such as service, sharpening, or production availability), they may be able to replace your entire puzzle for you.

We do encourage you to complete your jigsaw puzzle before contacting the manufacturer about a missing piece, keeping in mind that the piece count on the jigsaw puzzle box is more often than not an estimate, rather than an exact number.

You can find your manufacturer's name on your puzzle box, then locate their contact info in the list below:

Manufacturer	What to do...
4D Cityscape	Please visit: https://www.4dcityscape.com/pages/contact-us for assistance. Phone: 416-410-2642 Email: information@4dcityscape.com
A Broader View	Please visit: http://www.abroaderview.com/contact.html for assistance. Phone: 800-418-0108 Email: support@abroaderview.com
African American Expressions	Please visit: https://www.black-gifts.com/contactus for assistance. Phone: 800.684.1555 Email: info@black-gifts.com
Anatolian	Please visit: http://mpform.anatolianpuzzle.com/missingpart for assistance. Email: perre@perregroup.com
Andrews + Blaine	Please visit: http://www.andrewsblaine.com/contact for assistance. Phone: 850.269.3328 Email: info@andrewsblaine.com
Aquarius	Please visit: https://nmrdistribution.cameoez.com/Scripts/PublicSite/?template=Contact for assistance. Phone: 800-671-9136 Email: csr@nmrdist.com
Art & Fable	Please visit: https://www.artandfablepuzzlecompany.com/return-policy for assistance. Email: artandfablepuzzleco@gmail.com
BeginAgain	Please visit: https://www.beginagaintoys.com/contact-1 for assistance. Phone: 970-372-0522 Email: info@beginagaintoys.com
BePuzzled	Please visit: https://www.universitygames.com/contactus for assistance. Phone: 415-503-1600 Email: info@ugames.com
Brainwright	Please visit: https://www.brainwright.com/contact/ for assistance. Phone: 617-926-8080 Email: info@brainwright.com
BriarPatch	Please visit: https://www.universitygames.com/faq for assistance. Phone: 415-503-1600 Email: info@ugames.com
Buffalo Games	Please visit: https://buffalogames.com/contact/missing-piece/ for assistance. Phone: 800-832-2331 Email: bgames@buffalogames.com
Cardinal Games	Please visit: https://www.spinmaster.com/contact-us.php? userLoc=us&display=customer_service_info for assistance. Phone: 800-622-8339
Castorland	If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.
Ceaco	Please visit: https://www.ceaco.com/pages/support for assistance. Phone: 617-926-8080 Email: cs@ceaco.com
Channel Craft	Please visit: https://www.ceaco.com/pages/support for assistance. Phone: 800-232-4FUN Email: info@channelcraft.com
Clementoni	Please visit: https://www.clementoni.com/it/assistenza/ for assistance. Email: assistenza@clementoni.it
Cobble Hill	Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance. Phone: 250-592-7374 Email: info@cobblehillpuzzles.com
Cra-Z-Art	Please visit: https://cra-z-artshop.com/contact-us.html for assistance. Phone: 800-272-9278
Cubic Fun 3D	Please visit: http://www.cubicfun.com/index.php?m=Contact&a=index& for assistance. Email: cs@cubicfun.com
Culturenik	Please visit: https://www.culturenik.com/contact for assistance. Phone: 877-687-2579
D-Toys	Please visit: http://www.outsetmedia.com/puzzles/replacement-bag for assistance. Phone: 877-687-2579 Email: info@cobblehillpuzzles.com
Daron	Please visit: https://www.daronwwt.com/contact-us for assistance. Phone: 800-776-2324 Email: sales@daronwwt.com
Dowdle	Please visit: https://dowdlefolkart.com/pages/no-missing-pieces for assistance. Phone: 801-785-1123 Email: contact@dowdlefolkart.com
Educa	Please visit: https://www.educaborras.com/forms/index/language:eng for assistance
Eeboo	Please visit: https://eeboo.com/pages/customer-service for assistance Email: website@eeboo.com
Eurographics	Please visit: https://www.eurographicspuzzles.com/en/missing-pieces for assistance.
Falcon	Please visit: https://www.jumbo.eu/en/contact/ for assistance.
Four Point Puzzles	Please visit: https://fourpointpuzzles.com/pages/replacement-pieces for assistance. Email: hello@fourpointpuzzles.com
Geo Puzzle	Please visit: https://www.geotoys.shop/contact.html for assistance. Phone: 920-967-2581 Email: info@geotoystore.com
Galison	Please visit: https://www.galison.com/pages/faq for assistance. Email: help@galison.com
Heritage Puzzle Inc.	Please visit: https://heritagepuzzle.com/contact-us/ for assistance. Phone: 1-888-348-3717 Email: sales@heritagepuzzle.com
Heye	Please visit: https://heye-puzzle.de/en/contact-form/ for assistance. Email: henriette.kindervater@athesia-verlag.de
Holdson	Please visit: https://www.holdson.com/contactus for assistance. Phone: 649-828-7159 Email: admin@holdson.co.nz
Jack Pine	Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance. Phone: 250-592-7374 Email: info@cobblehillpuzzles.com
Jumbo	Please visit: https://www.jumbo.eu/en/contact/ for assistance.
Karmin	Please visit: https://www.karmingroup.com/karmin-international for assistance. Phone: 514-685-2202 Email: puzzles@karminindustries.com
Kodak	Please visit: https://cra-z-artshop.com/contact-us.html for assistance. Phone: 800-272-9278
Lafayette Puzzle Company	Please visit: https://cra-z-artshop.com/contact-us.html for assistance. Phone: 800-272-9278
Lang	If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.
Lemonade Pursuits	Please visit: https://lemonadepursuits.com/pages/contact-us for assistance. Email: info@lemonadepursuits.com
Madd Capp	Please visit: https://maddcappgames.com/pages/contact-us Phone: 855-246-6233 Email: orderinfo@maddcappgames.com
Masterpieces	Please visit: https://www.masterpiecesinc.com/contact-us-feedback/ for assistance. Phone: 520-741-1315 Email: info@masterpiecesinc.com
Melissa & Doug	Please visit: https://www.melissaanddoug.com/contactus/ for assistance. Phone: 800-718-5365 Email: Care@MelissaAndDoug.com
Mudpuppy	Please visit: https://www.mudpuppy.com/pages/faq for assistance. Email: help@mudpuppy.com
Puzzles Michele Wilson	Please email: contact@pmwd.fr for assistance
New York Puzzle Company	Please visit: https://www.newyorkpuzzlecompany.com/pages/contact-us for assistance. Phone: 347-815-1234 Email: woops@newyorkpuzzlecompany.com
Paper House	Please visit: https://paperhouseproductions.com/pages/contact for assistance. Phone: 800-255-7316 Email: info@paperhouseproductions.com
Piatnik	Please visit: https://www.piatnik.com/en/company/contact for assistance. Phone: 431-914-4151 Email: info@piatnik.com
Pigment & Hue	Please visit: http://www.pigmentandhue.com/contactus.php for assistance. Phone: 800.850.8221 Email: sales@pigmentandhue.com
Pomegranate	Please visit: https://www.pomegranate.com/contactus.html for assistance. Phone: 800-227-1428
Purrfect	Please visit: https://purrfectpuzzles.com/contact/ for assistance. Email: murray@tailtengames.com
Puzzle Life	Please visit: https://puzzlelife.com/as for assistance. Email: godper2@hanmail.net
Puzzle Twist	Please visit: https://www.puzzletwist.com/ for assistance. Email: sales@maynardsllc.com
Ravensburger	Please visit: https://www.ravensburger.us/service/replacement-parts/index.html for assistance. Phone: 603-257-1500
Re-Marks	Please visit: https://re-marks.com/contact-us.html for assistance. Phone: 800-262-0923 Email: customerservice@remarks.net
Ricordi	Please visit: https://www.ricordi.info/contact for assistance. Email: info@ricordi.info
Schmidt	Please visit: https://www.schmidtspiele.de/de/service/kontakt/ for assistance. Email: kundenservice@schmidtspiele.de
Serious Puzzles	Please contact us directly at info@seriouspuzzles.com for assistance.
Springbok	Please visit: https://www.springbok-puzzles.com/contact-us-a/83.htm for assistance. Phone: 844-204-1313 Email: info@springbok-puzzles.com
Standout	Please visit: https://standoutpuzzles.com/contact-us/ for assistance.
Sunsout	Please visit: https://www.sunsout.com/contact-us/ for assistance.
TDC	Please visit: https://tdcgames.com/pages/contact-us for assistance.
Tidemark	Please visit: http://tide-mark.com/contact-us/ for assistance. Phone: 800-338-2508
Tomax	Please visit: http://www.tomax.hk/contactus/contactus.html for assistance. Email: spl@tomax.hk
Trefl	If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.
Turner	If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance.
Vermont Christmas Company	Please visit: https://www.vermontchristmasco.com/contact for assistance. Phone: 888-890-0005 Email: info@VermontChristmasCo.com
Wellspring	Please visit: https://consumer.wellspringgift.com/contacts/ for assistance. Phone: 800-533-3561
White Mountain	Please visit: https://www.whitemountainpuzzles.com/pages/contact-us for assistance. Phone: 800-548-8009 Email: info@whitemountainpuzzles.com
Willowcreek Press	Please visit: http://www.willowcreekpress.com/mm5/merchant.mvc?Screen=CTUS for assistance. Phone: 800-850-9453
Wrebbit	Please visit: http://www.wrebbit3d.com/contact-us for assistance. Phone: 855-787-8842 Email: info@wrebbit3d.com

STEP 3 :: For SeriousPuzzles.com Customers

If you're having difficulty communicating with a manufacturers or getting a satisfactory solution to your issue in either Step 1 or Step 2, AND you placed your original order for the item with SeriousPuzzles.com, then you may contact us and we will try to provide a proper solution.

Please be prepared with your order # so that we can locate your order in our system.


STEP 4 :: A not-too-shabby last resort
You're at the end of the line -- but there's still a fairly reasonable solution! You can order a specially crafted replacement missing jigsaw puzzle piece from The Jigsaw Puzzle Doctor^TM. It's a paid service that will actually construct your missing piece! Their prices are extremely reasonable considering how cool the service is. They'll make your missing piece and send it to you - how neat is that?! [SeriousPuzzles.com is not affiliated with the Jigsaw Doctor]