If you have even a moderate amount of experience with jigsaw puzzles, you've probably encountered the horror of realizing that your beloved puzzle is nearly complete... all except for a MISSING PIECE! [Noooooooooooo!]
Fear Not! -- The good news is: with modern manufacturing methods, a missing piece at manufacturing time is really quite rare. It's likely your piece is within reach! Follow the instructions below and your chances of finding the absent puzzle piece will be quite good.
STEP 1 :: The Oh Duh's
It may seem silly, but it's easy to misplace or overlook a missing piece. It happens all the time; even to the most meticulous puzzlers among us!
STEP 2 :: Catch your breath, and start to accept the possibility that it's... GONE...
If you believe you've lost a jigsaw puzzle piece and it can't be found, or that your puzzle is defective and the missing piece was never there -- then your first & best course of action is to CONTACT THE MANUFACTURER (see list below). They will be able to help you with the next step and will want to know if there is a production issue to be aware of.
Please note that while **most** manufacturers are not able to replace individual pieces (due to replacing or rotating cutting dies for reasons such as service, sharpening, or production availability), they may be able to replace your entire puzzle for you.
We do encourage you to complete your jigsaw puzzle before contacting the manufacturer about a missing piece, keeping in mind that the piece count on the jigsaw puzzle box is more often than not an estimate, rather than an exact number.
You can find your manufacturer's name on your puzzle box, then locate their contact info in the list below:
Manufacturer | What to do... |
---|---|
4D Cityscape | Please visit: https://www.4dcityscape.com/pages/contact-us for assistance. Phone: 416-410-2642 Email: information@4dcityscape.com |
A Broader View | Please visit: http://www.abroaderview.com/contact.html for assistance. Phone: 800-418-0108 Email: support@abroaderview.com |
African American Expressions | Please visit: https://www.black-gifts.com/contactus for assistance. Phone: 800.684.1555 Email: info@black-gifts.com |
Anatolian | Please visit: http://mpform.anatolianpuzzle.com/missingpart for assistance. Email: perre@perregroup.com |
Andrews + Blaine | Please visit: http://www.andrewsblaine.com/contact for assistance. Phone: 850.269.3328 Email: info@andrewsblaine.com |
Aquarius | Please visit: https://nmrdistribution.cameoez.com/Scripts/PublicSite/?template=Contact for assistance. Phone: 800-671-9136 Email: csr@nmrdist.com |
Art & Fable | Please visit: https://www.artandfablepuzzlecompany.com/return-policy for assistance. Email: artandfablepuzzleco@gmail.com |
BeginAgain | Please visit: https://www.beginagaintoys.com/contact-1 for assistance. Phone: 970-372-0522 Email: info@beginagaintoys.com |
BePuzzled | Please visit: https://www.universitygames.com/contactus for assistance. Phone: 415-503-1600 Email: info@ugames.com |
Brainwright | Please visit: https://www.brainwright.com/contact/ for assistance. Phone: 617-926-8080 Email: info@brainwright.com |
BriarPatch | Please visit: https://www.universitygames.com/faq for assistance. Phone: 415-503-1600 Email: info@ugames.com |
Buffalo Games | Please visit: https://buffalogames.com/contact/missing-piece/ for assistance. Phone: 800-832-2331 Email: bgames@buffalogames.com |
Cardinal Games | Please visit: https://www.spinmaster.com/contact-us.php? userLoc=us&display=customer_service_info for assistance. Phone: 800-622-8339 |
Castorland | If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance. |
Ceaco | Please visit: https://www.ceaco.com/pages/support for assistance. Phone: 617-926-8080 Email: cs@ceaco.com |
Channel Craft | Please visit: https://www.ceaco.com/pages/support for assistance. Phone: 800-232-4FUN Email: info@channelcraft.com |
Clementoni | Please visit: https://www.clementoni.com/it/assistenza/ for assistance. Email: assistenza@clementoni.it |
Cobble Hill | Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance. Phone: 250-592-7374 Email: info@cobblehillpuzzles.com |
Cra-Z-Art | Please visit: https://cra-z-artshop.com/contact-us.html for assistance. Phone: 800-272-9278 |
Cubic Fun 3D | Please visit: http://www.cubicfun.com/index.php?m=Contact&a=index& for assistance. Email: cs@cubicfun.com |
Culturenik | Please visit: https://www.culturenik.com/contact for assistance. Phone: 877-687-2579 |
D-Toys | Please visit: http://www.outsetmedia.com/puzzles/replacement-bag for assistance. Phone: 877-687-2579 Email: info@cobblehillpuzzles.com |
Daron | Please visit: https://www.daronwwt.com/contact-us for assistance. Phone: 800-776-2324 Email: sales@daronwwt.com |
Dowdle | Please visit: https://dowdlefolkart.com/pages/no-missing-pieces for assistance. Phone: 801-785-1123 Email: contact@dowdlefolkart.com |
Educa | Please visit: https://www.educaborras.com/forms/index/language:eng for assistance |
Eeboo | Please visit: https://eeboo.com/pages/customer-service for assistance Email: website@eeboo.com |
Eurographics | Please visit: https://www.eurographicspuzzles.com/en/missing-pieces for assistance. |
Falcon | Please visit: https://www.jumbo.eu/en/contact/ for assistance. |
Four Point Puzzles | Please visit: https://fourpointpuzzles.com/pages/replacement-pieces for assistance. Email: hello@fourpointpuzzles.com |
Geo Puzzle | Please visit: https://www.geotoys.shop/contact.html for assistance. Phone: 920-967-2581 Email: info@geotoystore.com |
Galison | Please visit: https://www.galison.com/pages/faq for assistance. Email: help@galison.com |
Heritage Puzzle Inc. | Please visit: https://heritagepuzzle.com/contact-us/ for assistance. Phone: 1-888-348-3717 Email: sales@heritagepuzzle.com |
Heye | Please visit: https://heye-puzzle.de/en/contact-form/ for assistance. Email: henriette.kindervater@athesia-verlag.de |
Holdson | Please visit: https://www.holdson.com/contactus for assistance. Phone: 649-828-7159 Email: admin@holdson.co.nz |
Jack Pine | Please visit: https://www.cobblehillpuzzles.com/Puzzle-Issues-s/1673.htm for assistance. Phone: 250-592-7374 Email: info@cobblehillpuzzles.com |
Jumbo | Please visit: https://www.jumbo.eu/en/contact/ for assistance. |
Karmin | Please visit: https://www.karmingroup.com/karmin-international for assistance. Phone: 514-685-2202 Email: puzzles@karminindustries.com |
Kodak | Please visit: https://cra-z-artshop.com/contact-us.html for assistance. Phone: 800-272-9278 |
Lafayette Puzzle Company | Please visit: https://cra-z-artshop.com/contact-us.html for assistance. Phone: 800-272-9278 |
Lang | If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance. |
Lemonade Pursuits | Please visit: https://lemonadepursuits.com/pages/contact-us for assistance. Email: info@lemonadepursuits.com |
Madd Capp | Please visit: https://maddcappgames.com/pages/contact-us Phone: 855-246-6233 Email: orderinfo@maddcappgames.com |
Masterpieces | Please visit: https://www.masterpiecesinc.com/contact-us-feedback/ for assistance. Phone: 520-741-1315 Email: info@masterpiecesinc.com |
Melissa & Doug | Please visit: https://www.melissaanddoug.com/contactus/ for assistance. Phone: 800-718-5365 Email: Care@MelissaAndDoug.com |
Mudpuppy | Please visit: https://www.mudpuppy.com/pages/faq for assistance. Email: help@mudpuppy.com |
Puzzles Michele Wilson | Please email: contact@pmwd.fr for assistance |
New York Puzzle Company | Please visit: https://www.newyorkpuzzlecompany.com/pages/contact-us for assistance. Phone: 347-815-1234 Email: woops@newyorkpuzzlecompany.com |
Paper House | Please visit: https://paperhouseproductions.com/pages/contact for assistance. Phone: 800-255-7316 Email: info@paperhouseproductions.com |
Piatnik | Please visit: https://www.piatnik.com/en/company/contact for assistance. Phone: 431-914-4151 Email: info@piatnik.com |
Pigment & Hue | Please visit: http://www.pigmentandhue.com/contactus.php for assistance. Phone: 800.850.8221 Email: sales@pigmentandhue.com |
Pomegranate | Please visit: https://www.pomegranate.com/contactus.html for assistance. Phone: 800-227-1428 |
Purrfect | Please visit: https://purrfectpuzzles.com/contact/ for assistance. Email: murray@tailtengames.com |
Puzzle Life | Please visit: https://puzzlelife.com/as for assistance. Email: godper2@hanmail.net |
Puzzle Twist | Please visit: https://www.puzzletwist.com/ for assistance. Email: sales@maynardsllc.com |
Ravensburger | Please visit: https://www.ravensburger.us/service/replacement-parts/index.html for assistance. Phone: 603-257-1500 |
Re-Marks | Please visit: https://re-marks.com/contact-us.html for assistance. Phone: 800-262-0923 Email: customerservice@remarks.net |
Ricordi | Please visit: https://www.ricordi.info/contact for assistance. Email: info@ricordi.info |
Schmidt | Please visit: https://www.schmidtspiele.de/de/service/kontakt/ for assistance. Email: kundenservice@schmidtspiele.de |
Serious Puzzles | Please contact us directly at info@seriouspuzzles.com for assistance. |
Springbok | Please visit: https://www.springbok-puzzles.com/contact-us-a/83.htm for assistance. Phone: 844-204-1313 Email: info@springbok-puzzles.com |
Standout | Please visit: https://standoutpuzzles.com/contact-us/ for assistance. |
Sunsout | Please visit: https://www.sunsout.com/contact-us/ for assistance. |
TDC | Please visit: https://tdcgames.com/pages/contact-us for assistance. |
Tidemark | Please visit: http://tide-mark.com/contact-us/ for assistance. Phone: 800-338-2508 |
Tomax | Please visit: http://www.tomax.hk/contactus/contactus.html for assistance. Email: spl@tomax.hk |
Trefl | If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance. |
Turner | If you originally purchased your puzzle at SeriousPuzzles.com, please contact us directly at info@seriouspuzzles.com for assistance. |
Vermont Christmas Company | Please visit: https://www.vermontchristmasco.com/contact for assistance. Phone: 888-890-0005 Email: info@VermontChristmasCo.com |
Wellspring | Please visit: https://consumer.wellspringgift.com/contacts/ for assistance. Phone: 800-533-3561 |
White Mountain | Please visit: https://www.whitemountainpuzzles.com/pages/contact-us for assistance. Phone: 800-548-8009 Email: info@whitemountainpuzzles.com |
Willowcreek Press | Please visit: http://www.willowcreekpress.com/mm5/merchant.mvc?Screen=CTUS for assistance. Phone: 800-850-9453 |
Wrebbit | Please visit: http://www.wrebbit3d.com/contact-us for assistance. Phone: 855-787-8842 Email: info@wrebbit3d.com |
STEP 3 :: For SeriousPuzzles.com Customers
If you're having difficulty communicating with a manufacturers or getting a satisfactory solution to your issue in either Step 1 or Step 2, AND you placed your original order for the item with SeriousPuzzles.com, then you may contact us and we will try to provide a proper solution.
Please be prepared with your order # so that we can locate your order in our system.
STEP 4 :: A not-too-shabby last resort
You're at the end of the line -- but there's still a fairly reasonable solution! You can order a specially crafted replacement missing jigsaw puzzle piece from The Jigsaw Puzzle DoctorTM. It's a paid service that will actually construct your missing piece! Their prices are extremely reasonable considering how cool the service is. They'll make your missing piece and send it to you - how neat is that?! [SeriousPuzzles.com is not affiliated with the Jigsaw Doctor]
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